Current launch status
Paid subscriptions are not open yet. The free trial requires no card and creates no charge, so there is nothing to refund. It ends automatically after seven days without a paid subscription.
When paid subscriptions open
You may request a full refund of your first subscription payment within fourteen days of purchase. Contact us through our contact page using your purchase email and order reference. Do not include payment-card details. Refunds will be handled through Lemon Squeezy, our merchant of record, and returned through the original payment method where supported. Processing and bank times vary.
The first-payment policy does not create an automatic refund of subsequent renewals or unused portions of a billing period. If a charge is incorrect, duplicated, unauthorised, or the service is faulty or not as described, contact us so the issue can be investigated. Nothing in this policy limits statutory rights or Lemon Squeezy’s obligations and discretion as merchant of record.
Cancel future payments
Once you have a paid subscription, use Manage billing in the dashboard or the customer portal link in your receipt to cancel. Cancel before the next renewal to avoid another scheduled payment. Cancellation and a refund request are separate actions; submitting a request does not itself cancel renewal.
Our current monitoring access stops when the subscription is cancelled, unless another active subscription remains. You can still sign in to view and export saved reports. Removing a monitored website does not cancel the subscription. An approved refund may end the access associated with that purchase.
Need help?
Use our email contact for cancellation problems or refund requests. You can also use the payment-support route in your Lemon Squeezy receipt. See Lemon Squeezy’s buyer terms.